Frequently Asked Questions

Watch these two videos….doing so will most likely answer your questions.

Overview of How it Works

Demo of Mobile Pass

How to make reservations on the Mobile Pass and how it works

Pre-Sales Questions

CHARLESTON, SC

  • All attractions are open and operating normally.
  • The city mask ordinance expired.
  • Some tours may require masks to be worn, especially tours/attractions that are in-doors.

SAVANNAH, GA

  • All attractions are open.
  • The mask mandate has expired. 
  • Some tours may ask or require masks to be worn, especially tours/attractions that are in-doors.
  • TourPass is Convenient & Stress-free: We only include the top experiences so you don’t have to stress about which tour companies to do business with. 
  • Saves Money: Save up to 40% or even more. The more you do the more you save. View saving examples.
  • Make Reservations in Advance: No more visiting a bunch of sites, making reservations and entering your credit card multiple times. It’s all organized on your pass.
  • Full Admission Included: Full admission to all tours and attractions is included.
  • The Mobile Pass: After your purchase is completed you’ll instantly (within seconds) receive the Mobile Pass to make reservations in advance (watch video above). Includes detailed attraction info and interactive maps so you never get lost.
  • Skip the Ticket Lines since you’re making reservations in advance. TourPass is your ticket.
  • 30-Day Risk-Free Guarantee: Can extend to 1-year after purchase with our Trip Protection (5% of total amount).
  • Rated 4.8 Starsview reviews
  • We Care: And lastly, our Team has put a lot of effort and thought into providing a superior experience. We respond to support questions and concerns immediately.
  • Tour Pass is an all-access mobile pass that you present to area tours and attractions which admits the purchaser into a multitude of Charleston, SC or Savannah, GA’s top tours/attractions with no additional fees….admission is included.
  • You must purchase a separate pass for each city. A Charleston Pass won’t work in Savannah and vise versa.
  • Choose your pass duration: 1, 2, 3, 4 or 5 days.
  • Multi-day passes can be used on non-consecutive days (i.e. Purchased a 2-day pass, activated for Monday and Friday).
  • After purchase, you will instantly receive a text message and email that contains your Mobile Pass link which is used on your smartphone. You will not download an app, the pass is a browser-based web app. An Internet connection is required.
  • You CANNOT present printed tickets. Tour Pass is 100% digital. Smartphone required.
  • Simply present your Mobile Pass on your mobile device at the ticket window where they will check you in. Pay nothing at the gate!
  • For a complete list of attractions:
  • Depending on how many days purchased, each pass has a limited number of “featured” tours/attractions, plus you can choose as many as you wish from the “Standard/Walk-in” category attractions.
  • Reservations are required for most (but not all) of the featured category tours which is easily done within your mobile pass which works on all mobile phones.
  • You can visit tour/attractions from the Standard category anytime they are open, no reservations are needed….simply present your mobile device which will display your unique Pass ID number at the gate.

Pass duration determines how many Featured attractions that you can visit for the entire pass duration, not per day. An unlimited number of Standard attractions can be visited regardless of pass duration. See table below:

  • Featured Tours/Attractions: Are typically guided tours that depart at specific times such as: Carriage Tours, Harbor Tours, Historic Walking Tours, City Sightseeing Bus Tours, Plantation Tours.
  • Standard Attractions: Do not require reservations (such as a museum) and you can visit as many of these tours/attractions 1x per person while pass is active.

tour pass tour selection grid

Days are counted as a calendar day and not per 24-hour period. It’s best to begin your day in the morning.

  • FOR MULTI-DAY PASSES (2, 3, 4 or 5-day passes):

    • Your pass is good for the number of days purchased (2, 3, 4 or 5-days). You will have 10-day window after activation to use your number of days purchased.
    • Days don’t have to be used consecutively.
    • Your pass is not valid for 10-days…only the number of days you purchased! You have a 10-day window to use your 2, 3, 4 or 5-day pass after activation, not a 10-day pass
    • Visits for everything must occur during your active days. Purchase a 2-day pass, all Featured and Standard/Walk-in attractions must be visited within 2-days.

Tour Pass is NOT a discount card and includes full admission to whatever attractions you choose.

It’s simple…

  • Featured Tours/Attractions: are typically timed tours that require reservations. Reservations are easily made within the Mobile Pass you’ll receive. The number of Featured tours/attractions allowed is determined by pass duration purchased. See table below.
    • Such as carriage, harbor, bus and walking tours.
  • Standard/Walk-in Attractions: are places that don’t require reservations. A museum for example can be visited anytime during their operating hours. You can visit as many places in the Standard/Walk-in category as you wish for the duration pass you purchase.
    • Such as museums, parks, historical sites, breweries, wineries and restaurants.

tour pass tour selection grid

The number of featured tours allowed is determined by the duration of the pass you purchase. See table below:

tour pass tour selection grid

Before purchase you can search tour availability before you purchase TourPass. Click the link below: 

Featured Tour Availability Search

Yes. After you complete your purchase of Tour Pass, you will then choose the activation date which can be the same day or six months from now. You can then reserve or make reservations for dates that are on or after the activation date chosen.

You can only visit each attraction 1x per person on the Tour Pass.

  • Each person needs to pay either an adult or child pass price unless you have a child 2 years of age or younger.
  • You can purchase one pass can have up to 20 adults and 20 children per pass. 
  • A family for instance would purchase one pass, add 2 adults and 2 children all on one pass, which can be presented at each attraction where they check everyone on the pass in at once. No need to fumble with printed tickets…Tour Pass is very simple to use.

If you have a large group then please visit our Group Sales page

  • After purchase, you have up to 12 months to use your pass.
  • After you choose the activation date. you have a 10-day window to use your  active days.
  • Your pass is not active for 10-days. See example below.
  • For instance, if you purchase a 3-day pass and activate it on October 1st (active day #1), take a few days off, resume touring on October 5th (active day #2), take a day off and use your last day on October 7th (active day #3…pass expires at Midnight). Pass features such as the map and landmarks locations will still work until October 10th although you won’t be allowed entry to attractions.
  • All visits must occur on your active days.
  • Child passes can be reserved for children between the ages of 4 and 11 years old.
  • Children who are 3 and under are admitted for free into many tours and attractions.
  • Anyone 12 or older will need to purchase an adult pass.
  • Absolutely.
  • The site has a valid SSL (secure-socket-layering) web address which can be visually authorized by glancing at the web address bar above and noticing that our address begins with https (secure) and not http (unsecure).
  • Transactions are processed through Authorize.net, the leader in internet secure transactions.
  • Site security is provided by Sucurri, a leading website offering premium protection.

Charleston, SC – DASH Shuttle

  • Hop on hop off buses are provided for free by the City of Charleston’s DASH Shuttle Program.
  • There are 3 routes that go all over Charleston and stop at each bus stop every 10-15 minutes.
  • Here’s a map you can print and use. The black dots are bus stops. All bus routes intercept at the Visitor Center located at 375 Meeting Street. 80% of all attractions on Charleston Tour Pass are located within downtown Charleston.
  • Click here for more info

Savannah, GA – Free Shuttle Program – Dot Express

  • Great transportation system that’s free – click here for more info
  • You can also choose the Narrated Hop On Hop Off Trolley for 1 day as a featured tour.

Mobile Pass How it Works

  • A smartphone is required with an internet connection or data plan. Watch the Mobile Pass demo video at the top of this page.
  • It’s a Progressive Web App (PWA) which works in your mobile phone browser. 
  • PWA’s work just like an app but you don’t have to download anything from the app stores.
  • The Mobile Pass is connected to the Tour Vendor’s booking calendars via API so when you make a Featured reservation, it appears on the Vendor’s calendar automatically.
  • Instantly after purchase, our system will send you a text message and an email containing your Mobile Pass link.
  • Open the Mobile Pass link and choose your activation dates.
  • You can select an activation date which could be set for today or 3 months from today.
  • Once set, your pass will then allow you to make reservations for your active days.
  • Days are counted per calendar day and not per 24-hour period.

Once you choose an activation date, our system will allow you to make advance reservations for when you made your pass active. 

Watch this video which explains and demonstrates how to make a Featured Tour reservation:

Yes you can share, however each attraction can only be visited 1x per person on the pass. Tour Pass can be purchased for multiple persons. For instance, one tour pass can be purchased for up to 20 adults and 20 children on one pass.

Read explanation below.

Attractions are required to check Tour Pass users in upon entry. When you present your mobile pass to participating attractions they will ask for your unique Pass ID number which can be viewed upon opening your mobile pass. The attraction will check-in however many people are present. If for example your pass were purchased for 2 adults and they check-in 2 adults, then that attraction will not allow re-entry in the future since each attraction can only be visited one time per person.

Example: Multiple Persons on One Pass: When Sharing Makes Sense: 

  • In this example the Parents purchased one 3-day Tour Pass for four adults.
  • They are taking their Daughter and Son-in-Law on vacation and wanted to pay for the Tour Pass.
  • The Parents could share their mobile pass link with their Daughter.
  • The Parents could do what they want to do while their Daughter and Son-in-Law could also visit separate attractions they want to see at the same time.
  • The Parents could visit a Museum which would only check-in 2 of 4 available adults on that pass which would allow their Daughter and Son-in-Law to visit the same Museum at a later time….even on a different day.
  • They could meet-up for lunch….then split-up again and so forth.
  • Tour Pass is very flexible.

Watch the Mobile Pass Demo. The first thing we do is demonstrate how to save to your home screen.

 

Apple or IOS devices (Safari Browser):

  1. Open the Mobile Pass link. 
  2. At the extreme bottom of the screen click the box with an arrow pointing up. 
  3. Click “Add to Home Screen”.
  4. Confirm. 

 

Google or Android (Chrome Browser):

  1. In corner click the three dots.
  2. Click “Add to Home Screen”.
  3. Confirm.

Refund/Rescheulde Tour Info

  • All featured tours/attractions can be rescheduled or cancelled within 48-hours prior to the tour departure time. 
  • Most tours can be automatically rescheduled or cancelled within the Mobile Pass. Simply click the “reschedule” link under the tour to start the process. 
  • NOTICE:
    • No-shows will not be allowed to reschedule by any tour company.
    • To dispute, please call or contact the appropriate tour/attraction directly.
    • TourPass has no authority to authorize policies set by its Vendors.
    • No cash value will be transferred or refunded. You can only reschedule to another time if allowed to do so by the Vendor.
    • If you reschedule or cancel a Featured Tour, send a text message or email to TourPass so it can be removed from your pass.

We have a 30-day risk-free refund period after purchase. Trip Protection can be purchased for a nominal fee (5% of total amount) on the check-out page that extends the refund duration period to 1-year after purchase.

There is a 3% cancellation fee charged for all refunded passes. For additional refund info visit this page below: 

TOUR PASS REFUND POLICY

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